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Changing Orders

Q01. Can I order several kinds of contact lens at the same time?
As long as orders match your latest prescription, you may choose to purchase any kind of merchandise from our website.

Q02. Has my order been placed properly?
When you have completed your order, you will receive a confirmation email from us. If you do not receive an email(confirmation email) from[majorlens], please use the[inquiry form]to contact us. Or visit[My Account]to confirm your purchase.

Q03. What if I do not receive a confirmation email?
Some email servers might have trouble with our email or you might have entered your email address incorrectly. Please contact us if you have not received a confirmation email within 1 hour of placing your order.

Q04. What if I made a mistake on my order?
Please contact us immediately to see if we can change your order. If your order has already been shipped, we will instruct you where and how to send us back the unopened boxes and we will ship the correct items to you when we receive your exchange.

* We will exchange merchandise but, additional shipping costs will be at your expense.
* Please refer to our Return policy in our Terms & Conditions for more information.

Q05. What if I cannot be processed a payments?
When placing an order, please follow the instructions of the credit card payment company.

Q06. What kind of conditions apply for returns or exchanges?
We only accept returned items when:
  • You receive a defective lens.
You may exchange merchandise in the following cases:
  • Your ophthalmologist gives you a new prescription.
  • You make a mistake when placing your order.

On all exchanges, we will exchange the price of the originally ordered items and replace them for products of equal value.

Click[here]for more details on our Return Policy.