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General





Q01. What if I receive contact lenses that are different from what I have ordered?
Please contact us immediately by using the [inquiry form] with your name, order ID and the lens data which you have received. Then please send us the incorrect boxes as C.O.D. As soon as we have received the boxes, we will confirm your new order and re-send the new products.



Q02. How can I cancel my order?
Unfortunately once you have placed your order, we do not accept cancellation.



Q03. How long will it take to receive new items, if I return my lenses after changing the lens data?
In most cases, it will require some time as we locate the new lenses and verify that your returned lenses are still in their original packaging and not opened/damaged. Toric lenses take about 4 weeks or more to replace.



Q04. What if I find a defective lens?
Please remove the lens immediately and contact us by using the[inquiry form]with your name, order ID and the lens data of your defective lens. We will instruct you where and how to send back the defective lens. Please DO NOT throw your defective lens away. Be sure to include the original boxes (even if opened) when you return defective lenses to us.



Q05. I cannot proceed with my order. Is my browser setting correct?



Q06. What if I made a mistake in the delivery address?
Please contact us immediately to see if we can change your address.
If your order has already been shipped, please contact DHL customer service immediately at this number: +1-317-554-5191 or contact your local USPS office regarding the issue.

*In the event that your order is being returned to us due to incorrect address, please refer to our Resend Policy in our Terms & Conditions.