After completing your order, our system will send you a confirmation email.
It should arrive within a few minutes of placing your order. Please re-check and verify your order, as well as your address information.
If you notice an error, contact us as soon as possible in order to correct the information.
If you do not receive a confirmation email within an hour, there may be an error in the email address you entered.
Please contact us if you have not received your confirmation email.
After the order has been placed, our system will verify that we have your prescription in stock and will send a follow-up email to let you know the current status.
This could take up to a few days to verify depending on whether the order was placed during a holiday or over the weekend as we are unable to verify the stock status during non operational periods.
If your item happens to be out of stock we will restock the lenses as soon as possible.
Once we have your lenses in stock, we will ship them within a few days. However, in very rare cases it might take up to 4 weeks or more to ship your order.
Note: Due to customs restrictions, your order may be delayed as it clears customs controls.
We work with customs on a regular basis and clearly mark our packages and contents, so that it will not result in a significant delay. Orders typically arrive in about 15 to 20 days working days after we ship them.
We continually track your order and will update you via email if there are any significant delays.
As soon as your order leaves our distribution center, we will send you a notification email.
It will include a tracking link URL to track the status of your order.
To do this, you will also need your Order ID which will be included in the email.
- A few days after your order is shipped, status of your order will be updated on our website and you can log into your account to verify this.
- We ship all goods by international registered email, so USPS will require a receiver's signature.
Unfortunately we do not accept any cancellations of order once they is placed.
Be sure to verify the information prior to submitting an order.
[Exchanges and Refunds]
We take special care with each order to ensure the integrity and packaging of the product; therefore, we rarely have problems with damaged products.
However, should you discover the product or packaging has been damaged during shipment we will grant on exchange or refund.
You may also get a refund or exchange if the lenses are not what you ordered.
If you wish to exchange or return the contact lenses, please contact us through our [inquiry form].
- Please contact us by using the [inquiry form] and including a description of the defect.
Please DO NOT throw the defective lenses away.
Majorlens US will not grant any refund or exchange unless the damaged lenses are returned to us along with the original packaging.
- However, if you mistakenly ordered the wrong prescription, we will exchange any lenses provided they are unopened and in good condition.(Return shipping charges will be at your expense as well as the shipping costs for the correct lenses.)
For any refunds, we will only return the cost of the product.
After we have approved your case, we will provide you with the return address.
If the lenses are determined to be defective or we made a mistake concerning your order, we will replace them with new lenses as soon as possible.
In this case we will exchange the items for new products and pay the cost of shipping or refund the entire purchase price (products + shipping).